Christian Orlando ()

Service Training Consultant

The Art of Service

With nearly two decades of hospitality industry experience to his credit and having worked on the development of over 20 restaurant brands, Christian’s passion for the industry and attention to detail – and the customer, is at the forefront of his commitment to training staff members on The Art of SERVICE.


Christian Orlando’s career highlights include sommelier duties at Mario Batali and Joe Bastianch’s Otto in New York, and most notably as a frontline manager for Jody Pennette’s cb5 Restaurant Group where he was part of the opening team for Lolita, Red Lulu and China White restaurants and bars. Christian is also a brand ambassador for William Grant and Sons Spirits Company.

Service training and product knowledge comes in the form of:

• Wine and spirits product training
• Dining room service, from casual to fine dining
• Etiquette
• Front and back of the house service procedures
• Training manual development
• Health code procedures / CPR
• Staff testing and on-going service tune-ups
• POS training
• Culinary and menu training
• Additional training from industry professionals

Christian’s 10 points of service that separate average service from memorable service

• Food, cocktail and wine knowledge
• Maintaining professionalism and cleanliness throughout service experience
• Capitalizing on opportunity to upsell. Both, in the moments that are given and learning how to create opportunities
• Mastering the art of "silent service"
• Identifying the host of a table / reading people
• Creating a level of trust with the guest where they know they are in good hands
• Anticipating guests’ needs without them asking
• Being 100% prepared - proper communication from all areas of restaurant.
• Attention to detail from start to finish
• Finishing strong. Commit to the service from begging to end.